A while back we relaxed the 24hr rule for squash court cancellations to encourage more people to cancel courts as opposed to booking them then not turning up. This proved very successful, however we are seeing a different problem now where a lot of courts are being cancelled too late to be useful to other members, especially at peak times.

We have now implemented a 4 hour rule for squash court cancellations, so members must release courts at least 4 hours in advance of their booking. This is a fair amount of time to allow other members to pick up the cancelled court, also a fair amount of time to allow people to know how their working day is going to pan out.

If members have to cancel sooner than 4 hours, they will need to phone club reception.

Members who don’t show up for booked courts 3 times in any 30 day period will have their booking rights suspended automatically by the system for 14 days.

This rule will activate as of midnight, 17^th June 2019. We will release members booking rights if the system picks up previous no-shows temporarily.

Please be advised if you visit the ‘my menu’ section of the booking site then choose ‘notify me’ you can set alerts to be emailed whenever courts are cancelled within a given time period of your choosing. That way members should be able to snap up cancelled courts on the day.